What Information We Collect
The type of data we collect depends on how you use our services. Some information you give us directly. Other data gets collected automatically when you use our platform. And sometimes we receive information from third parties you've authorized to share it.
Account Information
Your name, email address, phone number, company details, and billing information. Basic stuff we need to set up and maintain your account.
Database Content
The data you store in your databases through our platform. We don't peek at this unless you specifically ask us to for support purposes.
Usage Data
How you interact with our services, including login times, features used, queries run, and performance metrics. This helps us improve the platform.
Technical Information
IP addresses, browser types, device information, and operating systems. Standard technical data that helps us keep things running smoothly.
Communication Records
When you contact support or communicate with us, we keep records of those conversations to provide better assistance.
Payment Details
Billing information and transaction history. We use secure payment processors and don't store full credit card numbers ourselves.
A note on cookies: We use cookies and similar technologies to keep you logged in, remember your preferences, and analyze how people use our site. You can control cookie settings through your browser, but some features might not work properly if you disable them.
How We Use Your Information
We're not in the business of selling your data. Everything we collect serves specific purposes related to providing and improving our database management services. Here's what we actually do with your information:
- Provide, maintain, and improve our database management platform and related services
- Process transactions and send you related information like confirmations and invoices
- Respond to your questions, comments, and support requests
- Send technical notices, security alerts, and administrative messages
- Monitor and analyze trends, usage patterns, and system performance to make our services better
- Detect, investigate, and prevent security incidents and fraudulent activity
- Comply with legal requirements and protect our legal rights
- Develop new features and services based on how people actually use the platform
We occasionally send product updates and educational content about database management. You can opt out of marketing emails anytime, though we'll still need to send you service-related messages about your account.
Data Storage and Security
Your data is primarily stored on secure servers in Thailand, with backup systems in place to prevent data loss. We use industry-standard security measures, but it's worth being realistic here. No system is completely impenetrable, though we work hard to protect your information.
| Security Measure | Implementation | Purpose |
|---|---|---|
| Encryption | TLS 1.3 for data in transit, AES-256 for data at rest | Protects data from unauthorized access during transmission and storage |
| Access Controls | Role-based permissions and multi-factor authentication | Ensures only authorized personnel can access sensitive data |
| Regular Audits | Quarterly security assessments and penetration testing | Identifies and addresses potential vulnerabilities |
| Monitoring Systems | 24/7 automated threat detection and logging | Detects suspicious activity and potential security incidents |
| Backup Procedures | Daily automated backups with 30-day retention | Ensures data recovery capability in case of system failures |
| Staff Training | Regular security awareness programs for all employees | Reduces risk from human error and social engineering |
We retain your data for as long as your account is active or as needed to provide services. After account closure, we typically keep some information for up to three years for legal and business purposes, then securely delete it. You can request earlier deletion in most cases.
Sharing Your Information
We don't sell your personal information to anyone. Period. But we do share data with specific third parties in limited circumstances. Transparency matters, so here's exactly when that happens:
Service Providers
We work with companies that help us operate our business — payment processors, cloud hosting providers, email services, and analytics tools. These partners only get access to the data they need to perform their specific functions, and they're contractually required to protect it.
Legal Requirements
Sometimes we're legally required to disclose information to Thai authorities or international law enforcement. This happens when we receive valid legal requests like court orders or subpoenas. We'll notify you about these requests unless we're legally prohibited from doing so.
Business Transfers
If Glowly Dynamix is acquired by or merged with another company, your information would likely be transferred as part of that transaction. We'd notify you before this happens and let you know about any changes to how your data is handled.
With Your Consent
We might share your information in other situations if you give us specific permission to do so. We'll always ask first and explain what we're sharing and why.
Your Rights and Choices
Under Thai law and our own policies, you have several rights regarding your personal data. These aren't just theoretical rights — we've set up practical ways for you to exercise them.
- Access Your Data You can request a copy of the personal information we hold about you. We'll provide it in a structured, commonly used format within 30 days.
- Correct Inaccuracies If information we have about you is wrong or outdated, you can update it through your account settings or ask us to correct it.
- Delete Your Data You can request deletion of your personal information. We'll comply unless we have a legitimate reason to retain it, like outstanding invoices or legal requirements.
- Restrict Processing In certain situations, you can ask us to limit how we use your data while keeping it stored. This might apply if you're disputing data accuracy.
- Data Portability You can request your data in a format that lets you transfer it to another service provider. Useful if you're switching platforms.
- Object to Processing You can object to certain types of data processing, particularly for marketing purposes. We'll stop unless we have compelling legitimate grounds to continue.
- Withdraw Consent Where we rely on your consent to process data, you can withdraw that consent anytime. This won't affect the lawfulness of processing before withdrawal.
To exercise any of these rights, email us at help@glowly-dynamix.com with your request. We'll need to verify your identity before processing requests to prevent unauthorized access to your data.
International Data Transfers
Our primary operations are in Thailand, but some of our service providers operate from other countries. When we transfer data internationally, we use appropriate safeguards like standard contractual clauses approved by relevant authorities.
If you're accessing our services from outside Thailand, your data may be transferred to and processed in Thailand or other countries where our service providers operate. These countries may have different data protection laws than your home country.
We take steps to ensure your data receives adequate protection regardless of where it's processed, including implementing appropriate technical and organizational measures.
Children's Privacy
Our services are designed for businesses and professional use. We don't knowingly collect information from anyone under 18 years old. If you're a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our platform. The "Last Updated" date at the top shows when the most recent changes were made.
Continuing to use our services after we post changes means you accept the updated policy. If you don't agree with changes, you can close your account — though we'd be sorry to see you go.
Contact Information
Questions about this privacy policy or how we handle your data? We're here to help. Reach out through any of these channels:
Email: help@glowly-dynamix.com
Phone: +66 38 282 250
Mailing Address:
Glowly Dynamix
903/8 หมู่ 9 ถ Mahatep Rd
นครสวรรค์ตก เมืองฯ
Nakhon Sawan 60000
Thailand
Our support team typically responds within one business day. For urgent privacy concerns, please mention that in your subject line so we can prioritize your request.